Appointments
We have a strict 24-hour cancellation policy. If you need to reschedule or cancel your appointment, please inform us at least 24 hours prior. Cancellations made on the same day or no-shows will incur a 50% charge of the service price, or, if you have a package, you will lose one session. We do accept walk-ins, but please call ahead to ensure availability.
Check-In / Late Arrivals
Please arrive 10-15 minutes before your scheduled appointment. Arriving late will reduce the time of your treatment, as all services must end on time to accommodate the next guest. If you are a returning guest, we ask that you arrive at least 5 minutes early.
Safety Guidelines
Please inform our staff if you are under the care of a physician for any medical condition, or if you are pregnant. If you need special assistance, we recommend bringing a friend or family member to assist you during your treatment.
Payments & Returns
We accept cash and major credit cards, including Visa, MasterCard, and Discover, as well as Apple Pay. Please note that all debit/credit card transactions will incur a processing fee. We do not accept personal checks. Gift cards, packages, and services are non-refundable, but service credit can be applied.
Packages
All packages must be fully redeemed within 6 months of purchase. Any remaining sessions after this period will be forfeited.
Gift Certificates / Vouchers
Gift certificates and vouchers must be presented at the time of your appointment. They are fully redeemable for services offered at our spa.
Privacy
We adhere to HIPAA standards and maintain strict confidentiality for all health and personal information.
Disclaimer
The information on this website is for educational purposes only and does not constitute medical advice. It is not intended to diagnose, treat, cure, or prevent any illnesses. It is the client’s responsibility to inform the therapist or provider of any medical conditions prior to receiving any services.